Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is a strategy to integrate and coordinate all customer facing processes, channels, and interactions to improve sales, profitability, and customer satisfaction. CRM has become increasingly important as a result of more transparent markets, globalization and lower trade barriers. The constant threat of competition means that there has never been a greater need to win new customers and extend existing relationships.

Measureable business results
Build customer loyalty, streamline sales and marketing processes and identify new revenue opportunities with customer relationship management services from Jaggy. Customer relationship management (CRM) is a fusion of IT-coordinated business programs and processes within an organization to help employees better understand and anticipate the product and service needs of current and potential customers. Our customer relationship management implementation services help your organization create a new generation of customer-centric business processes delivering measureable and quantifiable business results.

Full-service CRM implementation
Jaggy's certified consultants use custom-developed tools and accelerators to implement customer relationship management solutions with SAP, Oracle, PeopleSoft and Siebel CRM packages. Start with CRM strategy definition analysis to determine needed version upgrades and migration services. Move quickly to CRM data and application integration and reports development, and position your business for long-term CRM success with Jaggy's full post-implementation CRM administration and support services.

Enhanced customer relationship lifecycle
Enhance customer interaction, customer satisfaction and long-term loyalty with Jaggy's CRM implementations. Jaggy offers extensive experience in developing interfaces between CRM and ERP, legacy and custom applications, and handheld applications. Certified CRM consultants average four years hands-on CRM experience, with a minimum two years of CRM implementation experience across multiple industries. Leveraging our success in delivering numerous CRM solutions to our clients across the globe, we will help your business energize your entire customer relationship lifecycle-and deliver a more profitable bottom line.

Why Jaggy
Implementing a CRM solution can be a daunting task. But with a seasoned partner with proven, mature best practices, the benefits are clear:

  • Increased customer satisfaction
  • Customer loyalty and retention
  • Stronger business growth
  • Reduced sales cycle
  • Faster time-to-market
  • Better return on your IT investment
With many successful CRM project implementations to draw upon, Jaggy brings a wealth of both CRM business process-related and technical experiences. These experiences span the full spectrum of project size and complexity and include global and multi-site implementations.

Our strategic implementation services give you multiple benefits including maximum ROI on your Siebel CRM implementation; and a phased roadmap and blueprint aligned to your business objectives and designed based on industry best practices.

Jaggy's blended delivery methodology additionally drives lower total costs for our clients. From an overall project design to assisting with process mapping and definition to actual development, deployment, and ongoing system support and maintenance, Jaggy brings the experience and skills necessary to drive success and lower total cost of implementation.

Please contact us to learn more about how Jaggy can help meet your CRM objectives.