Support Tools

Managed Services Executive Dashboard
Jaggy's Executive Dashboard provides an overview of all activities related to a project. This includes reviewing current list of support requests for a particular project or task, project roadmaps, as well as Agile planning boards. A list of readily available reports allows manager to track workload, resolution time, and aging reports.

Support Tickets Summary
A summary of all support requests allows managers to track priority as well as open, in progress, and resolved tickets.


Knowledge Base
Jaggy's Web-based central repository tracks all issues and is used as a knowledge base for all support staff. All issues and issue resolutions related to a client are stored and accessible by all Jaggy authorized support staff.

Phone and Web-based Help Desk
Jaggy's 24x7 US-based Help Desk provides you with best of breed support. It enables our clients to reach out to their named primary and secondary support personnel that are already familiar with the client's environment. This provides an effective understanding of business processes and issues and transparent integration of our DBAs with client's operations.

Management Reports
Jaggy provides customized Management Reports detailing support activities, support tickets raised, issue resolution status, instances availability, patches applied, and Database Managed instance findings and recommendations. Each report includes high level management summary, providing you with all the specifics related to your systems performance.

Please contact us for additional information on our managed services offerings.