Managed Services Support Plans

Jaggy Managed Services enables your company to focus on core business activities to achieve profitability, growth and lower your IT burden by reducing the need to redirect internal resources on systems implementation, management and support.

Jaggy Support Plans are detailed in the below table. Please click on the plan's name for additional information.

Type of Support Pay As You Go   Bronze   Silver   Gold   Custom  
Jaggy Support Team Available  Available  Available  Available  Available  
Support Portal Available  Available  Available  Available  Available  
Fault Resolution Available  Available  Available  Available  Available  
Hotline Support Available  Available  Available  Available  Available  
Patch Planning and Consultancy Available  Available  Available  Available  Available  
Other pre-agreed services Available  Available  Available  Available  Available  
Patching on request   Not Available  Available  Available  Available  
Periodic Reporting   Available  Available  Available  Available  
Service Review   Available  Available  Available  Available  
Periodic Health Check     Available  Available  Available  
Proactive Monitoring     Available  Available  Available  
Proactive Maintenance     Available  Available  Available  
Performance Tuning     Available  Available  Available  
Backup Management     Available  Available  Available  
Management Reporting       Available  Available  
Primary & Secondary named analysts       Available  Available  
Out of Hours Maintenance       Available  Available  
DR Testing & Consultancy         Available  
End to End Performance         Available  
Security Audit         Available  

For support plans pricing information please click here.