Silver Support Plan

Silver Managed Services Support Plan Overview

This package is for a 12 month contract that includes a dedicated account manager. Silver plan features:

  • Available during extended hours 05:30 - 22:30
  • Online Support portal ticketing service - providing interactive communication with support engineer
  • Hotline support (Technical/Functional)
  • Issue resolution (Technical/Functional)
  • Patching on request
  • Proactive monitoring - daily checks and alerts
  • Proactive maintenance
  • Performance tuning
  • Backup management
  • Regular service review
  • Monthly account report
  • Other pre-agreed services

Silver Support plan provides a constant monitoring of your systems using a range of industry leading monitoring tools, ensuring that we identify and fix problems before they occur. Silver Plan is based on a solid foundation of pro-active, defensive support offerings significantly reducing the amount of man hours lost to system downtime

Please contact us for pricing and additional information.