Custom Support Plan

Custom Support Overview
This option allows customers to tailor a Managed Services package to fit their business needs and requirements. The following options are available:

Standard Options:

  • Online Support ticketing/issue resolution portal
  • Hotline Support
  • Fault/Issue Resolution
  • Patch Planning and Consultancy

Custom Options:

  • Support Availability - standard, extended hours, 24x7x365
  • Patching on request
  • Periodic Reporting
  • Service Review
  • Periodic Health Check
  • Proactive Monitoring
  • Proactive Maintenance
  • Performance Tuning
  • Backup Management
  • Management Reporting
  • Dedicated primary and secondary support analysts
  • Out of Hours Maintenance
  • DR/COOP Testing & Consultancy
  • End to End Performance
  • Security Audit

Please contact us for pricing and additional information.