Our Solution
We understand that Oracle Applications and business requirements have grown quite complex – supporting these internally can prove to be quite daunting. Our success delivering our Managed Services – Oracle Helpdesk stems from the below four metrics we follow rigorously.

People

We start with the right people – with the right skills and an extreme passion for making you and the project successful. Depending on the requirement and industry, we deploy dedicated business analysts, technical and DBA staff to ensure continuity throughout our partnership of the team working with your Oracle applications. This dedicated model starts on day one with the team on your site learning about your issues and how we can solve them.

Quality Assurance

We know that the quality checking process is the most important part of the deliverable. We have built a very strong QA team that monitors all deliverables from various facets: process, functionality, usability, configuration, coding standards, version controls, installation, etc. Every deliverable, however small, passes through our very exacting quality control team.

Tools and Communications

Having the right tools for tracking, managing and communicating is a critical component to ensure the success of this process. Our tools make the process very transparent to the customer and enables client managers to get the status of the issues and the combined state of the instance. Additionally, we provide each customer with a dedicated 24X7 phone number to reach the dedicated staff and management team for critical issues.

Methodology and Documentation

Supporting a post-production instance requires a totally different methodology as against new implementations. We specialize in support and have developed the best methodology for delivering this. This includes the best practices in Configuration Management, Change Management, Documentation Controls and Source Code Control. We have developed the right solution for Knowledge Management and Reuse across customers and industry verticals - which are highly emphasized within our methodology.

Pricing
You can expect to be surprised by how much Managed Services you can afford – certainly less than trying to do it internally. Leveraging our delivery model, we can customize our offering to fit your exact needs with a price that ensures you receive outstanding value. Call us today to talk about your project and we can assure you that our affordability will surprise you!

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