If your in-house DBA staff is spreading too thin with all the DBA activities covering multiple time zones, eternal patching, 24 hour availability and multiple instance maintenance, then we can work with your team to split (or completely outsource) all the work related to the Oracle Applications DBA activity, including 24 hour monitoring.

We can support your IT department in better maintaining your Applications Suite. Jaggy DBA team specializes in following services:

Applications Installation

Instance Upgrades

Cloning

Patching

Performance Tuning

High-Availability

Maintenance Support

Space Management and Monitoring

Back up and Recovery Services

Troubleshooting

If you want an experienced, cost-effective, 24x7 Apps DBA team then outsourcing with the Jaggy Team is the answer for you.

Step by Step: Support > Initial Activities > Ongoing Activities > Site Visits

Every Company implementing and using Oracle Applications will have a team of in-house developers who maintain the Application Suite and develop new components based on business requirements. Jaggy DBA experts can support your in-house development team in better managing the tasks which include monitoring of databases, applications, web processes and maintenance any periodic interfaces. It also includes any routine maintenance activity like software patching, database cloning, migration of servers and manning a helpdesk. Jaggy wants to extend this model to cover the development activity as part of the managed services.

Our deep understanding of Oracle Applications, our methodology gained from the many years of consulting experience and our experience in development and implementation projects along with a blend of on-site and offshore development cost structure is making this activity very efficient and cost effective for our customers. For More Information, please contact us and we will be glad to help you.

Next: Initial Activities

We begin with a detailed examination of your Oracle E-Business Suite environment. Our Jaggy Apps DBA experts review existing Oracle Applications architecture, components deployed, and configuration. We check existing patch levels, concurrent processing, AD, Web, Forms, Admin, and Database Nodes.

Here is what we do to get our service up and running for you:

Perform an initial on-site consultation and set up your VPN hardware

Assign a team of Jaggy Apps DBAs to ensure intimate ongoing knowledge of your environment

Review Apps components configuration

Review existing backup and disaster recovery staging, where resources permit

Identify performance issues

Complete a security audit as required

Next: Ongoing Activities

Your Jaggy Apps DBA team performs any and all of the tasks that a staff Apps DBA would perform. Whether taking over the entire Apps DBA function, or supplementing your existing in-house Apps DBAs, we become immersed in your environment and work closely as part of the team.

Here is how we ensure the optimal availability and performance of your system:

Implement E-Business Suite upgrades, patches (component patches, Family Packs, and CPUs)

Review system, Concurrent Manager, Workflow, and Database logs

Perform preventative maintenance, tuning, and ad-hoc troubleshooting

Monitor and manage sessions and storage

Gather statistics, recompile invalid objects, rotate log files, rebuild indexes

Participate in conference calls and/or online meetings with your team

Monitor Enterprise Manager (Grid Control) instances performance

Review AWR, ADDM, and ASH reports

Next: Site Visits

Jaggy prides itself on consistently offering a higher level of service than anyone else, on-site or not. We offer periodic site visits where we work side by side with your team.

Our service generally includes an initial on-site visit as well as quarterly visits. These work sessions give us the opportunity to get to know each other better. They're also an excellent time for your support team to pick our brains on any database or hardware subject.

We also know that some emergencies require our team to be on-site, right there in your server room. In necessary emergencies a Jaggy Apps DBA will travel to your site on short notice.

And why not come visit us? We extend a standing invitation to our clients to visit our office anytime – and we highly recommend that members of your team spend some time with ours. They can work on your system from our facility while enjoying access to Jaggy’s wide array of database experts.