Titanium Support Plan - End to End Premium Support

Titanium Features:

Proactive Monitoring

Automated Alerts

Regular Service Reviews

Phone and Web-Based Issue Tracking

Online Support Portal

Weekly Management Reports

Full Remote Health Check and Security Review

Tailored SLAs

Maintenance Level I, II, & III

Performance Tuning

Critical Quarterly Patch Updates (CPUs) and Minor Release Patch Updates

Disaster Recovery Test

Implementation of Backup and Recovery Solution

Named Primary & Secondary DBA

An End to End outsourced support solution combining the highest standards of Oracle support available on the market today, Titanium Support plan is Jaggy's premium offering. This vastly popular plan features fully inclusive patching of Oracle systems, encompassing not only the quarterly patch updates, but also minor patch releases and one-off patches ensuring that your business systems remain stable and up-to-date.

Performance tuning and regularly scheduled health checks come as standard as well as weekly management reporting providing full visibility of your systems management activities. Titanium expands on offering a complete environment Health Check and Security Review - a proven way to ensure implementation adheres to Oracle's recommended best practices. Jaggy senior consultants will assess all aspects of your supported system, including Operating System (OS), Oracle software, Patches and Security Alerts applied and provide a Health Status report to include recommendations and action plan.

An option to our Titanium plan is dedicated hosting of your Oracle instances - providing complete outsourcing of your Oracle systems. A variety of hosting plans are available including SAS70 Type II certified hosting environment for hosing mission critical applications. Standard hosting options include Intrusion Detection Systems (IDS) to constantly monitor inbound and outbound network traffic in real time, and Host-Based Intrusion Prevention Systems (HIPS) for perimeter protection. Oracle Grid Control along with custom scripts is used to proactively monitor running services.

Having a robust Backup & Recovery strategy is of cardinal importance for any modern day business, so after an initial evaluation of your current set up, our Titanium package includes the implementation of a robust, industry leading backup & Recovery solution.

Our online support Portal provides 24x7 access to the status of your support requests along with automated e-mail notifications informing you of progress and updates.

Jaggy Titanium Plan includes Maintenance Level I, II, and III plans, helping you keep system problems and associated down time to a minimum.