Platinum Support Plan - guaranteed uptime

Platinum Features:

Proactive Monitoring

Automated Alerts

Regular Service Review

Phone and Web-Based Issue Tracking

Online Support Portal

Monthly Management Reports

Full Remote Health Check

Tailored SLAs

Maintenance Level I, II, & III

Performance Tuning

Critical Patch Updates

Disaster Recovery Test

Named Primary & Secondary DBA

Platinum Support plan is designed for organizations that have decided to outsource their Oracle DBA, Fusion Middleware, SAP, or PeopleSoft management requirements in order to minimize cost and streamline operations.

Platinum expands on offering a complete environment Health Check - a proven way to ensure implementation adheres to Oracle's recommended best practices. Jaggy senior consultants will assess all aspects of your supported system, including Operating System (OS), Oracle software, Patches and Security Alerts applied and provide a Health Status report to include recommendations and action plan.

Jaggy consultants will perform Performance Tuning and testing of your backup and recovery procedures to ensure there are adequate contingency options to safeguard your data. In addition, we will review Continuity of Operations Planning (COOP) and Disaster Recovery solutions.

Our online support Portal provides 24x7 access to the status of your support requests along with automated e-mail notifications informing you of progress and updates.

Jaggy Platinum Plan includes Maintenance Level I, II, and III plans, helping you keep system problems and associated down time to a minimum.

Titaninum