Gold Support Plan - 24x7 active support package

Gold Features:

Proactive Monitoring

Automated Alerts

Basic Health Check

Regular Service Review

Web-Based Issue Tracking

Online Support Portal

Quarterly Management Reports

Tailored SLAs

Maintenance Level I & II

Performance Tuning

Critical Patch Updates

Named Primary & Secondary DBA

Performance Tuning along with both business hours and round the clock managed services provides a single integrated support solution. Whether it is query optimization, tweak to a set of rules, or Statspack/ADDM (Automatic Database Diagnostics Monitor) report - the inclusion of the Performance Tuning as part of the Gold package ensures performance optimization for your Oracle environment.

Gold Support plan offers applying critical patch updates - to minimize the risk to your business in the event of exposed security holes.

Our online support Portal provides 24x7 access to the status of your support requests along with automated e-mail notifications informing you of progress and updates.

Jaggy Gold Plan includes both Maintenance Level I and II plans, helping you reduce system problems and associated down time to a minimum.

Platinum