Silver Support Plan - Active, flexible support package when you need it most

Silver Features:

Proactive Monitoring

Automated Alerts

Basic Health Check

Regular Service Review

Web-Based Issue Tracking

Online Support Portal

Tailored SLAs

Maintenance Level I

Silver Support plan provides a constant monitoring of your systems using a range of industry leading monitoring tools, ensuring that we identify and fix problems before they occur. Silver Plan is based on a solid foundation of pro-active, defensive support offerings significantly reducing the amount of man hours lost to system downtime

Jaggy Silver Plan have proved popular with organizations that wish to provide a second line of support behind their existing DBA team, or where resource gaps need to be plugged in the most cost effective way. Jaggy consultants have a proven track record in being able to work in harmony with an existing DBA team, to produce a truly robust support framework.

As an initial step we'll undertake a Health Check on your environment to ensure key components are configured correctly and the Oracle Technology Stack is stable.

Gold